GENERAL FREIGHT & DELIVERY ZONE INFORMATION

  • Currently the Water Pumps and general goods we have for sale are delivered throughout Australia only.
  • We currently use TNT FREIGHT, some AUSTRALIA POST – STARTRACK and DIRECT COURIERS Networks in Capital Cities. We may use one or the other, depending on the best service to your exact City, Region and State.
  • Please contact our office for a competitive freight quote on 1300 001 707 or email mail@aquaticapumps.com.au. You will be happy with our competitive rates in consideration of most urban centres in Australia as well as our rebates for bulk orders.
  • The best method of freight will depend on your purchase, with consideration given to the product size, weight, single parcel or pallet and destination. In general, delivery will be by Road Freight.
  • Orders are ONLY dispatched by courier direct to your nominated delivery address unless otherwise written instructions are sent via email for record.
  • Please ensure the address is a street address, home, office, workplace etc and not a P.O. Box.
  • FOR AUSTRALIA POST and STARTRACK FREIGHT SERVICE ONLY the following Post Codes  are subject to the Isolated Area Surcharge as set by AUSTRALIA POST – please contact our office for extra freight charges:

AIRFREIGHT is available at your cost should the item need to be rushed on Over-Night Freight – this extra charge is at YOUR EXPENSE.

Customer Freight / REMOTE Courier Policy for TNT Delivery Services

A flat “Capital City Freight Charge” (CCFC) of $25/- PER INDIVIDUAL PUMP IN A BOX applies for all Australian Mainland State Capital Cities INCLUDING Canberra City.

Capital City Freight Charges will apply for locations less than 300 kms from that City’s PO, with the following exceptions:

  1. West Australia ( Perth )
  2. Tasmania ( Hobart )
  3. Locations identified in “Remote Delivery Areas” ( Please view the PDF Document showing the Detailed List of Towns / or click here for a link DIRECT to TNT’s website and 174 Pages of Towns considered as REMOTE  )
  • West Australian Regional Surcharge of 10% applies for shipments travelling to WA regional/country locations ( excluding Perth City ).
  • Applicable when carried by Road Express (XPDD), Fashion Express (FASH) and Technology Express (COMP)
  • All other locations not referred to above in the detail document will be provided a Freight / Courier Price on Application
  • Charges are based on deliveries to business addresses during normal business hours.
  • Delivery to private residences will incur a $5 extra charge
  • Re-delivery will incur a re-delivery charge
  • Customer request for palletised delivery may incur an additional charge
  • Purchases exceeding AU$1500/- or 6 pumps, whatever is higher in pump numbers, may qualify for a Free-In-Store waiver of all freight/courier charges

GENERAL FREIGHT & DELIVERY ZONE INFORMATION

  • Currently the Water Pumps and general goods we have for sale are delivered throughout Australia only.
  • We currently use TNT FREIGHT, some AUSTRALIA POST – STARTRACK and DIRECT COURIERS Networks in Capital Cities. We may use one or the other, depending on the best service to your exact City, Region and State.
  • Please contact our office for a competitive freight quote on 1300 001 707 or email mail@aquaticapumps.com.au. You will be happy with our competitive rates in consideration of most urban centres in Australia as well as our rebates for bulk orders.
  • The best method of freight will depend on your purchase, with consideration given to the product size, weight, single parcel or pallet and destination. In general, delivery will be by Road Freight.
  • Orders are ONLY dispatched by courier direct to your nominated delivery address unless otherwise written instructions are sent via email for record.
  • Please ensure the address is a street address, home, office, workplace etc and not a P.O. Box.
  • FOR AUSTRALIA POST and STARTRACK FREIGHT SERVICE ONLY the following Post Codes  are subject to the Isolated Area Surcharge as set by AUSTRALIA POST – please contact our office for extra freight charges:

AIRFREIGHT is available at your cost should the item need to be rushed on Over-Night Freight – this extra charge is at YOUR EXPENSE.

Customer Freight / REMOTE Courier Policy for TNT Delivery Services

A flat “Capital City Freight Charge” (CCFC) of $25/- PER INDIVIDUAL PUMP IN A BOX applies for all Australian Mainland State Capital Cities INCLUDING Canberra City.

Capital City Freight Charges will apply for locations less than 300 kms from that City’s PO, with the following exceptions:

  1. West Australia ( Perth )
  2. Tasmania ( Hobart )
  3. Locations identified in “Remote Delivery Areas” ( Please view the PDF Document showing the Detailed List of Towns / or click here for a link DIRECT to TNT’s website and 174 Pages of Towns considered as REMOTE  )
  • West Australian Regional Surcharge of 10% applies for shipments travelling to WA regional/country locations ( excluding Perth City ).
  • Applicable when carried by Road Express (XPDD), Fashion Express (FASH) and Technology Express (COMP)
  • All other locations not referred to above in the detail document will be provided a Freight / Courier Price on Application
  • Charges are based on deliveries to business addresses during normal business hours.
  • Delivery to private residences will incur a $5 extra charge
  • Re-delivery will incur a re-delivery charge
  • Customer request for palletised delivery may incur an additional charge
  • Purchases exceeding AU$1500/- or 6 pumps, whatever is higher in pump numbers, may qualify for a Free-In-Store waiver of all freight/courier charges

  1. Delivery will normally take 2 to 7 working days unless in remote areas.
  2. We will advise you via email of dispatch date and consignment note number for ONLINE tracking of your goods via whichever Carrier we dispatch.
  3. If for any reason the product you ordered cannot be dispatched within 2 working days we will contact you to advise you of the expected delivery time.
  4. Our courier will deliver the goods to the address nominated by you and obtain a signature for proof of delivery, unless specified by you in writing otherwise.
  5. With your signed consent, the Driver can be instructed to leave the parcel at the front door if no-one home, premises next door to your workplace etc to save you the cost of an extra re-delivery fee.
  6. Instructions MUST be in writing – email.
  7. If you have any special instructions for the delivery driver, please contact our office on 1300 001 707 or email mail@aquaticapumps.com.au

In the rare event that an item is temporarily unavailable or Out of Stock from our Brisbane Warehouse, a staff member will contact you as soon as practically possible, so we can advise of the anticipated delay and the expected delivery date.

IF for whatever reason we have not negotiated a sale including freight costs to your door we respectfully advise that EXTRA Insurance can be added to your delivery if requested upon ordering. Please contact our office for a quotation for extra insurance cost.

We here at AQUATICA WATER PUMPS understand that there are many others who might like our business regarding Freight Forwarding and Delivery across Australia and here below are a few contenders !

We won’t use Cheap Back Yard Couriers at any cost or saving. Rest assured even the delivery of your Order & Goods is of paramount importance and remains part of our quality control and service to YOU as one of our valued Commercial clients.

  1. Delivery will normally take 2 to 7 working days unless in remote areas.
  2. We will advise you via email of dispatch date and consignment note number for ONLINE tracking of your goods via whichever Carrier we dispatch.
  3. If for any reason the product you ordered cannot be dispatched within 2 working days we will contact you to advise you of the expected delivery time.
  4. Our courier will deliver the goods to the address nominated by you and obtain a signature for proof of delivery, unless specified by you in writing otherwise.
  5. With your signed consent, the Driver can be instructed to leave the parcel at the front door if no-one home, premises next door to your workplace etc to save you the cost of an extra re-delivery fee.
  6. Instructions MUST be in writing – email.
  7. If you have any special instructions for the delivery driver, please contact our office on 1300 001 707 or email mail@aquaticapumps.com.au

In the rare event that an item is temporarily unavailable or Out of Stock from our Brisbane Warehouse, a staff member will contact you as soon as practically possible, so we can advise of the anticipated delay and the expected delivery date.

IF for whatever reason we have not negotiated a sale including freight costs to your door we respectfully advise that EXTRA Insurance can be added to your delivery if requested upon ordering. Please contact our office for a quotation for extra insurance cost.

We here at AQUATICA WATER PUMPS understand that there are many others who might like our business regarding Freight Forwarding and Delivery across Australia and here below are a few contenders !

We won’t use Cheap Back Yard Couriers at any cost or saving. Rest assured even the delivery of your Order & Goods is of paramount importance and remains part of our quality control and service to YOU as one of our valued Commercial clients.